Refund policy

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at therusticjboutique@gmail.com. Please note that returns will need to be sent to the following address: [ 2927 W 11th St Irving TX 75060 ] 
  
  You can always contact us for any return question at therusticjboutique@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at therusticjboutique@gmail.com.

  Returns will be accepted for full refund. All orders must be returned within 30 days.

• Merchandise must be in NEW condition. This means unworn, unwashed, odor free and must not contain ANY markings from deodorant, make-up, etc.

• Please ship returned items to the return address stated on the original shipping labels.

• Buyer most pay for return shipping.

• All orders will have a packing slip, please make sure to include this packing slip in your return package so we know your order number :)

• Please write a note as to why you're returning/or exchanging on the packing slip!!

• You will only receive a refund for the merchandise, you will NOT get a refund on shipping!

• After 30 days is up the merchandise is eligible for store credit.

• Sale items will be final sale and cannot be returned. 

• If you have an issue with your order, I'm always here to help! Please email the boutique at therusticjboutique@gmail.com.
  

Thank you so much for supporting us!!